3. REFUND & RETURN POLICY

Thank you for shopping at MUSHAAFJACKETS. We want you to be completely satisfied with your premium apparel purchase. If you are not entirely satisfied with your purchase, we are here to help.

Our policy lasts 30 days from the date of product delivery. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your jacket must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all commercial product tags attached.

Once we receive your returned item at our logistics facility, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund directly to your original method of payment (Credit Card/Debit Card or PayPal). You will receive the credit within a certain amount of days, depending on your card issuer's financial policies.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Custom-tailored jackets, specialized sizing modifications made at the customer's request, or items purchased during specific final clearance warehouse sales are not eligible for routine returns or refunds.

Please note that our physical inventory and processing hub operates globally. Customers must contact our support desk at (mushaafprime@gmail.com) to receive an official Return Merchandise Authorization (RMA) and the correct international return warehouse address before dispatching any physical packages back to us.

If you have any questions on how to return your item to us, contact our customer support desk at mushaafjackets@gmail.com.